Find out clearly how your personal data is collected, why it's retained, and how it's kept secure.
Our Commitment: jk11 treats your privacy as its highest priority. We never sell your personal information to third parties. Read this Privacy Policy to understand how your data is used and protected.
This Privacy Policy ("Policy") governs data protection practices between the jk11 online gaming platform ("jk11", "we", "us") and its users ("you", "member"). This Policy applies to both the https://jk11.bet website and the jk11 mobile application.
By registering, logging in, or using any of our services, you are deemed to have agreed to this Privacy Policy. Please read it carefully before using the platform.
We manage your data in accordance with international data protection standards, particularly the core principles of GDPR. Local laws and regulations applicable to users in Bangladesh are also strictly observed.
Jk11 collects three types of data — information you provide directly, data collected automatically, and information received from third parties.
We never store your full payment card number or complete bank account details. Payment information is always encrypted and used solely for transaction verification.
Jk11 collects information through a variety of methods. You have the right to know about each one:
| Collection Method | What Type of Data | Reason |
|---|---|---|
| Registration Form | Name, phone number, email address, date of birth | Account Creation & Verification |
| KYC Process | NID, address, payment method | Identity Verification & Fraud Prevention |
| Cookies & Tracking | Browsing behavior, session data | Experience Improvement |
| Transaction Logs | Payments, bets, wins & losses | Account Security & Dispute Resolution |
| Customer Support | Chat & Email Conversations | Troubleshooting & Quality Improvement |
Jk11 uses your information only for specific purposes. Details are outlined below:
Your information is needed to open your account, secure your login, process transactions, and deliver uninterrupted gaming services. Without it, core services cannot be provided.
Money laundering and fraud are serious concerns in the online gaming industry. Verifying your identity is part of our legal obligation and helps protect the interests of all members.
We use your contact details to address complaints, answer questions, and resolve issues. Your phone number and email are used to send important updates, security alerts, and account-related notifications.
With your consent, we may send you information about bonus offers, new games, and special promotions. You can opt out of these communications at any time.
We analyze user behavior to improve the platform. No personally identifiable information is exposed in this process.
Jk11 does not sell or rent your personal information to third parties for commercial purposes. However, data may be shared in the following limited circumstances:
All third parties we work with are contractually bound to uphold our privacy standards. They may not use your data for any other purpose.
Jk11 uses cookies and similar tracking technologies on its website and app. Cookies are small text files stored in your browser.
You can delete cookies or block new ones at any time through your browser settings. Note that doing so may limit certain platform features.
Jk11 does not retain your data longer than necessary. Retention periods for different types of information are outlined below:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | For the duration of active account + 5 years | Legal Obligations |
| Transaction History | 7 years | Financial Regulatory Requirements |
| KYC Documents | 5 years after account closure | International Standards |
| Gaming History | 3 years | Dispute Resolution |
| Customer Support Logs | 2 Years | Service Improvement |
| Marketing Information | Until consent is withdrawn | Your Preferences |
You have clear rights over your personal data. jk11 respects those rights and is here to help you exercise them:
To find out what data we hold about you, submit a written request. We will respond within 30 days.
To correct inaccurate or outdated information, contact our support team. Updates are processed promptly once valid proof is provided.
After account closure, you may request deletion of any data held beyond legal retention requirements.
You have the right to request that we stop using your data for specific purposes.
You may request a copy of your data in a machine-readable format.
You may withdraw your consent at any time if you no longer wish to receive promotional messages.
Jk11 uses industry-leading technology to keep your data safe:
In the event of a data breach, we will notify affected users within 72 hours and take immediate steps to resolve the issue.
Jk11 strictly does not collect information from or provide services to anyone under the age of 18. If we discover that data has been collected from a minor, the account will be immediately closed and all associated information will be permanently deleted.
If you believe your child has registered an account on our platform, please contact support@jk11.bet immediately.
This Privacy Policy may be updated due to business changes, legal requirements, or technical improvements. When changes are made:
For any questions, concerns, or requests regarding this Privacy Policy, please contact our Data Protection team:
We aim to respond to requests for data deletion or correction within 30 days of receipt.
Please log in to your account before contacting us so we can verify your identity quickly.
We don't just say your data is safe with us — we prove it through action.
Every transaction and piece of personal data you share is protected with 256-bit SSL. No outside party can read this information.
Because every account goes through identity verification, fake accounts and fraud are significantly reduced on jk11.
Our systems monitor for suspicious activity around the clock. Any unusual login attempts or transactions trigger an immediate alert.
Independent security experts regularly audit jk11's systems. Any issues identified in audit reports are resolved promptly.
Your personal, financial, and gaming data are stored on separate servers. Even if one is compromised, the others remain secure.
We do not sell your data to any advertiser or data broker. Your privacy matters more to us than any business interest.